FAQs

Find the answers to some of our most commonly asked questions.

Commonly Asked Questions About Our Virginia Beach HVAC Services

Here are a few of the questions that we receive often in regard to our Virginia Beach ac repair, heating, and plumbing services. If you don’t see the answer to the question you have. Contact us today either online or by phone at (757) 436-3749.

Does Hybrid Air have a maintenance plan?

Yes, we do! Our Platinum Membership plan is an awesome option for homeowners who are trying to stay on-top of their routine HVAC maintenance. 

This program costs $24.03/month and is loaded with awesome perks and benefits that non-members don’t receive! 

Here are a few of the advantages of the membership:

  • Preventative maintenance twice a year
  • 10% off accessories or parts
  • 10% discount on repairs and priority service
  • 24-hour emergency service
  • and much more!
Do you service all of the Hampton Roads?

We only offer HVAC services to all residents in the Virginia Beach, Norfolk, Suffolk, Portsmouth, and Chesapeake area. 

We offer plumbing & HVAC installs to all residents on the Peninsula & Southside.

Do you offer financing options?

Yes, we have flexible financing options available. We believe that HVAC issues need to be fixed ASAP when they occur and don’t want money to be an obstacle.

You’re able to apply online and can choose your monthly payment amount. 

Learn more about our financing options here. 

Do your technicians practice social distancing?

Yes! We are dedicated to the safety and comfort of our customers and staff. To prove so, we have created a set of precautions to ensure safety. 

Here are some of the measures we are taking: 

  • All technicians are required to wear a face mask while at your residence
  • All technicians are required to maintain a safe distance of 6 feet from you while servicing your residence
  • All service iPads are wiped down and sanitized between houses to ensure cleanliness
  • Primary source of communication prior to and post service will take place via phone call or text

If you have more questions regarding our COVID-19 safety measures, give us a call at (757) 436-3749

How long does it take to get a service appointment?

It depends on availability. We always strive for the fastest possible turnaround time, however, depending on the season, availability may differ. 

Typically, we try to get a technician to your house same day or first thing next day for the initial visit. Once we diagnose the problem, we can better gauge the amount of work that needs to be done. 

How long does an HVAC install take?

We can typically get your new HVAC system installed in one day. However, every home is different, and sometimes more challenges can present themselves during installation that may require more time. If you have any questions about our HVAC installation services, give us a call at (757) 436-3749.

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