Service Manager

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Job Description

To manage the service operations of the company.  This includes overseeing the daily dispatching and efficiencies of the service technicians and department.  Other duties include customer relations, reviewing all billing and warranty claims, interaction with the other managers in respect to their warranty and installation needs.  Responsible for making sure that all service techs are properly trained.  The Service Manager is expected to handle all aspects of the service department and to ensure it’s continued profitability and growth.

Daily Duties

  • Responsible for the profitability of the service department
  • Responsible for making sure that all Service Technicians are properly trained.
  • Supervises the Service Dispatcher and parts person if applicable.
  • Provide accounting with daily billing by 9:00am.
  • Review all service invoices daily, this includes comparing time cards to the invoices and spot checking pricing. Make sure that the Service Technician detailed the invoice in a thorough manner so the customer understands the service rendered and that the problem was taken care of.
  • Order parts as needed, as parts are received pull work order and have dispatcher schedule work.
  • Approve all daily time cards daily.
  • Technician profitability reporting.
  • Review all warranty invoices, making sure that all valid warranty issues are being addressed to the vendor, parts, misc. field materials and labor.
  • Responsible for determining and setting service inventory policies and pricing.
  • Securing work for the service department, revenue generation.
  • Help Service Technicians out in the field when appropriate
  • Make sure that all service vehicles are clean, stocked, running properly etc.
  • Plan for seasonal fluctuations in the business by making sure maintenance contracts are offered to all customers and meeting contract sales goals.
  • Maintenance of Service inventory stock
  • Coordination and implementation of  Service marketing calendar.
  • Customer service.
  • Track Service Technician commissions.
  • Quote retrofit jobs “on demand”.
  • Quote large repair jobs and obtain approval from customers.
  • Set training schedule

Performance Indicators

Certain key business indicators that will measure the effectiveness of the Service Manager. These include the following:

  1. Technician revenue averages a minimum of $15k per month.
  2. Degree to which unproductive labor or lost time is minimized.
  3. Degree to which technicians improve in ability and in efficiency
  4. Number of warranty calls resulting in non-billable time.
  5. Quality of technicians paperwork.
  6. Increase in number of Maintenance Agreements.

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Why pursue a career with Hybrid Air?

We are an equal opportunity employer and we are looking for talented individuals just like you to help us carry out our mission of providing the Hampton Roads area with safe and effective home systems.

Competitive pay and bonuses

Medical, Vision, Dental, AFLAC

Paid vacations, holiday, and sick time

Paid training

Advancement opportunities

401k benefits

Uniform allowance

Tool account benefit