HVAC Service Tech

Job Description

The HVAC Service Technician is responsible for providing timely and quality repairs of customers’ products (Heat Pumps, Heating Ventilation and Air Conditioning, Gas and Oil Furnaces & Boilers) while maintaining the highest level of customer service. Additionally, this position promotes and sells additional products and services that directly impact the profitability of the Company.

Job Requirements

• Performs timely and quality repairs in resolving customer complaints and provides direction and mentors Preventative Maintenance Check Technician as applicable.
• Diagnoses and repairs appliances and equipment in the customer’s home and gives the customer an accurate estimate of the cost of repair if applicable.
• Maintains high level of customer satisfaction through efficient and timely customer resolution.
• Follows the Value Added Services and Products (VASP) Process (i.e., selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air Conditioning systems and other Home Improvement items as appropriate) by effectively communicating the benefits to the customer, when applicable.
• Maintains the highest level of service standards and communicates openly with District Technical Manager to assist as needed with resolving customer issues.
• Maintains truck stock inventory and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition.
• Completes all Break/Fix Technician training elements within required timeframes.
• Uses basic tools or instruments to assemble, adjust, calibrate, repair or test various products and clearly articulates complex HVAC issues in simplified terms to ensure customer understanding
• Possesses the ability to independently replaces compressors, evaporator coils, condenser coils, and full condensing units. Experience repairing and replacing ductwork and diagnosing air flow problems. 
• Performs other duties as assigned